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This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in tra
Principles of Hotel Front Office Operations
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This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to pro
Managing Front Office Operations
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Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to c
Front Office
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The Magic Carriage
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The Queen's new carriage, covered in gold and set with diamonds, vanishes. It is whisked into other realms, by supernatural energy. The Little penguins, and the