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How to Create Heart-Based Hospitality: The Future of the Hotel Hospitality Experience
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Type: BOOK - Published: - Publisher: Peter McAlpine

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This book shows hoteliers how to create a spirit of hospitality that is impossible to create with the globally pervasive, standards manual-based concept of SOP-
The Heart of Hospitality
Language: en
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Authors: Micah Solomon
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Type: BOOK - Published: 2016-10-11 - Publisher: SelectBooks, Inc.

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Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dom
Hospitality Experience
Language: en
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"Hospitality Experience offers you an exciting introduction to key aspects of hospitality management. The book's main strength is that it shows you step-by-step
Four Seasons
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Authors: Isadore Sharp
Categories: Biography & Autobiography
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The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no backgroun
Hospitality With a Heart
Language: en
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Authors: Joseph Koppel
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Published in Association with Campus Compact and the American Hotel and Lodging Educational Foundation and the National Restaurant AssociationThe twentieth in A