ICMI's Call Center Management Dictionary

ICMI's Call Center Management Dictionary
Author :
Publisher : ICMI Press (International Customer Management Institute)
Total Pages : 222
Release :
ISBN-10 : 0965909352
ISBN-13 : 9780965909358
Rating : 4/5 (52 Downloads)

Book Synopsis ICMI's Call Center Management Dictionary by : Brad Cleveland

Download or read book ICMI's Call Center Management Dictionary written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2003 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.


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