Download or read book Making Hostile Words Harmless written by Kate Cohen-Posey and published by John Wiley & Sons. This book was released on 2008-07-21 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Infused with wisdom and a strong dose of humor, Making Hostile Words Harmless offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to diffuse difficult exchanges. Filled with helpful tools, the book uses the martial art of Aikido, or the 'way of harmony' to teach the 'verbal arts' of confirming, inquiring, understanding, and evoking.