Download or read book Microsoft Dynamics CRM 2011 New Features written by Jim Wang and published by Packt Publishing Ltd. This book was released on 2011-11-03 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is packed with practical steps and screenshots to make learning fun and addictive. You will learn to build a complete Airline Compensation Management system using Dynamics CRM 2011. If you want a focused book that gets you up-to-speed with the new features of Microsft Dynamics CRM 2011 then this is the perfect book for you.