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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Language: en
Pages: 240
Authors: Robert Bacal
Categories: Business & Economics
Type: BOOK - Published: 2005-01-20 - Publisher: McGraw Hill Professional

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Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are a
Powerful Phrases for Effective Customer Service
Language: en
Pages: 306
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher: AMACOM Div American Mgmt Assn

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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always
The Complete Book of Perfect Phrases Book for Effective Managers
Language: en
Pages: 0
Authors: Linda Eve Diamond
Categories: Business & Economics
Type: BOOK - Published: 2008-09-05 - Publisher: McGraw-Hill Education

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The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach a
Perfect Phrases for Motivating and Rewarding Employees, Second Edition
Language: en
Pages: 176
Authors: Harriet Diamond
Categories: Business & Economics
Type: BOOK - Published: 2010-08-06 - Publisher: McGraw Hill Professional

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence! Whether you're givin
Perfect Phrases for the Sales Call
Language: en
Pages: 0
Authors: William Brooks
Categories: Business & Economics
Type: BOOK - Published: 2005-10-25 - Publisher: McGraw-Hill

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The Right Phrase for the Right Situation...Every Time How do you get an appointment with a prospect who doesn't accept sales calls? When is the best time to mak