Download or read book Rpr written by Paul Offord and published by Lulu.com. This book was released on 2013-03-31 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: RPR (Rapid Problem Resolution) is a problem diagnosis method specifically designed for IT professionals. This book covers why the RPR method is needed, how it helps 3rd Line Support people, how the method works and what's needed to deploy RPR. If you want to improve your own problem diagnosis skills or those of your team, this book is for you.