Service Design
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Language: en
Pages: 218
Pages: 218
Type: BOOK - Published: 2013-03-13 - Publisher: Rosenfeld Media
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
Language: en
Pages: 1156
Pages: 1156
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Language: en
Pages: 350
Pages: 350
Type: BOOK - Published: 2012 - Publisher: Addison-Wesley
"Forewords by Martin Fowler and Ian Robinson"--From front cover.
Language: en
Pages: 214
Pages: 214
Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
Language: en
Pages: 376
Pages: 376
Type: BOOK - Published: 2012 - Publisher: Bis Publishers
This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a