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Service Design
Language: en
Pages: 218
Authors: Andy Polaine
Categories: Business & Economics
Type: BOOK - Published: 2013-03-13 - Publisher: Rosenfeld Media

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
This Is Service Design Doing
Language: en
Pages: 1156
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Service Design Patterns
Language: en
Pages: 350
Authors: Robert Daigneau
Categories: Computers
Type: BOOK - Published: 2012 - Publisher: Addison-Wesley

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"Forewords by Martin Fowler and Ian Robinson"--From front cover.
Service Design for Business
Language: en
Pages: 214
Authors: Ben Reason
Categories: Business & Economics
Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons

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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
This is Service Design Thinking
Language: en
Pages: 376
Authors: Marc Stickdorn
Categories: Creative ability in business
Type: BOOK - Published: 2012 - Publisher: Bis Publishers

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This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a