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Service Management
Language: en
Pages: 216
Authors: Richard Normann
Categories: Business & Economics
Type: BOOK - Published: 1991-05-03 - Publisher:

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Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service o
Irreplaceable Service Manager
Language: en
Pages: 170
Authors: Chris Collins
Categories: Business & Economics
Type: BOOK - Published: 2019-10 - Publisher:

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When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Ser
Service Management
Language: en
Pages: 294
Authors: John R. Bryson
Categories: Business & Economics
Type: BOOK - Published: 2020-11-26 - Publisher: Springer Nature

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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus
The Practical Guide To World-Class IT Service Management
Language: en
Pages: 459
Authors: Kevin J. Smith
Categories: Business & Economics
Type: BOOK - Published: 2017-03-21 - Publisher: Outskirts Press

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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
Automotive Service Management
Language: en
Pages: 0
Authors: Andrew Rezin
Categories: Automobile repair shops
Type: BOOK - Published: 2013 - Publisher: Prentice Hall

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Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fa