Download or read book Service Management Principles for Hospitality & Tourism written by Jay Kandampully and published by Goodfellow Publishers Ltd. This book was released on 2019-09-01 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.