Related Books

The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
ITIL Service Strategy
Language: en
Pages: 483
Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
Service operation
Language: en
Pages: 278
Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Implementing Itil Change And Release Management
Language: en
Pages: 244
Authors: Klosterboer
Categories:
Type: BOOK - Published: 2009-09 - Publisher: Pearson Education India

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Introduction to the ITIL Service Lifecycle
Language: en
Pages: 262
Authors: Anthony T. Orr
Categories: Computer industry
Type: BOOK - Published: 2011 - Publisher:

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This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy