Smiling Down the Line
| Author | : Bob Russell |
| Publisher | : University of Toronto Press |
| Total Pages | : 345 |
| Release | : 2009-01-01 |
| ISBN-10 | : 9781442609815 |
| ISBN-13 | : 1442609818 |
| Rating | : 4/5 (15 Downloads) |
Book Synopsis Smiling Down the Line by : Bob Russell
Download or read book Smiling Down the Line written by Bob Russell and published by University of Toronto Press. This book was released on 2009-01-01 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.