Strategic Customer Service
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Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon
Language: en
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Type: BOOK - Published: 2018-06-04 - Publisher:
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and
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Pages: 547
Pages: 547
Type: BOOK - Published: 2013-03-28 - Publisher: Cambridge University Press
Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this
Language: en
Pages: 339
Pages: 339
Type: BOOK - Published: 2009-03-12 - Publisher: OUP Oxford
A revolution is taking place in the way companies organize and manage the 'front-end' of their organization, where it meets its customers. Traditional concepts