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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon
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Strategic Customer Management
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A revolution is taking place in the way companies organize and manage the 'front-end' of their organization, where it meets its customers. Traditional concepts