Download or read book Surprise! written by Dave Baiocchi and published by Rand Corporation. This book was released on 2013 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment.