Download or read book The Basics of Library-based User Services written by Kenneth Whittaker and published by Library Association Publishing (UK). This book was released on 1993 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.