Related Books

The Complete Guide to Customer Service
Language: en
Pages: 234
Authors: Linda M. Lash
Categories: Business & Economics
Type: BOOK - Published: 1989-01-17 - Publisher:

DOWNLOAD EBOOK

Presents the ten key guidelines for moving an organization to service excellence and keeping it there. Illustrates principles with down-to-earth examples for bo
The Ultimate Online Customer Service Guide
Language: en
Pages: 204
Authors: Marsha Collier
Categories: Business & Economics
Type: BOOK - Published: 2010-12-15 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
The Complete Guide to Customer Support
Language: en
Pages: 273
Authors: Joe Fleischer
Categories: Computers
Type: BOOK - Published: 2002-01-04 - Publisher: CRC Press

DOWNLOAD EBOOK

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel t
Elevating Customer Service in Higher Education
Language: en
Pages: 198
Authors: Heath Boice-Pardee
Categories: Electronic books
Type: BOOK - Published: 2018-06-04 - Publisher:

DOWNLOAD EBOOK

Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and