Related Books

The Ultimate Online Customer Service Guide
Language: en
Pages: 204
Authors: Marsha Collier
Categories: Business & Economics
Type: BOOK - Published: 2010-12-15 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Two Factor Theory of Customer Service
Language: en
Pages: 200
Authors: DAVID L. ELWOOD
Categories: Business & Economics
Type: BOOK - Published: 2013-12-18 - Publisher: AuthorHouse

DOWNLOAD EBOOK

In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Cust
The Complete Guide to Customer Support
Language: en
Pages: 273
Authors: Joe Fleischer
Categories: Computers
Type: BOOK - Published: 2002-01-04 - Publisher: CRC Press

DOWNLOAD EBOOK

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel t
The Definitive Guide to Order Fulfillment and Customer Service
Language: en
Pages: 225
Authors: CSCMP
Categories: Business & Economics
Type: BOOK - Published: 2013-12-16 - Publisher: Pearson Education

DOWNLOAD EBOOK

This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer s