Download or read book WOW! written by Bentley Williams and published by Bentley Williams. This book was released on 2006-01-01 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything around us is changing but one valuable thing remains and has stood the test of time - the basics of human connection. Wouldn't it be great to gain insights on how you can give your customers something to make them go "WOW!" and make them loyal to you? Stand out from the crowd, stop playing it safe and be noticed today. DISCOVER - The difference between Service and The Wow! Experience - What your customer really wants - is it always speed? - The art and science of the customer experience - How to plot a connection with your customer at every touchpoint - Different ways to engage them - A simple approach to managing difficult customers and situations - How to recover shortfalls and win your customers back - How to build loyal customers who keep coming back and spreading the good word about you! Go out there and Wow! them. And you know what? It feels real good too! -