World-Class Customer Satisfaction
Author | : Jonathan D. Barsky |
Publisher | : McGraw-Hill |
Total Pages | : 260 |
Release | : 1995 |
ISBN-10 | : UOM:39015017439566 |
ISBN-13 | : |
Rating | : 4/5 (66 Downloads) |
Download or read book World-Class Customer Satisfaction written by Jonathan D. Barsky and published by McGraw-Hill. This book was released on 1995 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers in every industry are looking for more and better ways to link custmoer satisfaction with profitability. In this book, Barsky presents the newest customer-service techniques from around the world, in an eight-step, "how-to" program. Includes a game format that challenges and motivates readers to take the initiative and maintain increased customer satisfaction, guidelines for achieving total quality and implementing reengineering and benchmarking activities, and more.