A Guide to Help Desk Concepts

Author	: Donna Knapp
Publisher	:
Total Pages	: 376
Release	: 2003
ISBN-10	: PSU:000053354143
ISBN-13	:
Rating	: 4/5 (43 Downloads)

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Book Synopsis A Guide to Help Desk Concepts by : Donna Knapp

Download or read book A Guide to Help Desk Concepts written by Donna Knapp and published by . This book was released on 2003 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.

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