Breakthrough Customer Service
Author | : Stanley A. Brown |
Publisher | : J. Wiley & Sons Canada |
Total Pages | : 464 |
Release | : 1997-10 |
ISBN-10 | : UCSC:32106014625534 |
ISBN-13 | : |
Rating | : 4/5 (34 Downloads) |
Download or read book Breakthrough Customer Service written by Stanley A. Brown and published by J. Wiley & Sons Canada. This book was released on 1997-10 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, short- and long-term strategic planning, using state-of-the-art technology, managing the workforce, and where to go for further information.