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The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a
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As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - c
Building a Service Culture
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This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you c
Building a Customer Service Culture
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The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a
Creating a Service Culture in Higher Education Administration
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Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal custome