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Building a Service Culture
Language: en
Pages: 160
Authors:
Categories: Business planning
Type: BOOK - Published: 1999-01-01 - Publisher: Gower Publishing Company, Limited

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This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you c
The Service Culture Handbook
Language: en
Pages: 188
Authors: Jeff Toister
Categories:
Type: BOOK - Published: 2017-03-23 - Publisher:

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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively s
Building a Successful Customer-service Culture
Language: en
Pages: 225
Authors: Maxine Melling
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2002 - Publisher: Facet Publishing

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As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - c
Uplifting Service
Language: en
Pages: 0
Authors: Ron Kaufman
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher:

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Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora