Download or read book Building a World-Class Service Organisation written by Jochen Wirtz and published by Ws Professional. This book was released on 2017 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- Creating a world-class service organization -- From losers to leaders: four levels of service performance -- Moving to a higher level of performance -- Customer satisfaction and corporate performance -- Conclusion -- Summary -- Endnotes