Download or read book Call Center Benchmarking written by Jon Anton and published by Purdue University Press. This book was released on 2000 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking.