Download or read book Call Centres and Human Resource Management written by Stephen Deery and published by Palgrave Macmillan. This book was released on 2004-04-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.