Customer Centric Knowledge Management
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Language: en
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Type: BOOK - Published: 2011-07-01 - Publisher: Information Science Reference
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic a
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Type: BOOK - Published: 2012-11-30 - Publisher: IGI Global
As customer orientation continues to gain importance in the marketing field, there has been a growing concern for organizations to implement effective customer
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Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in th
Language: en
Pages: 152
Pages: 152
Type: BOOK - Published: 2011-01-04 - Publisher: Springer Science & Business Media
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of
Language: en
Pages: 620
Pages: 620
Type: BOOK - Published: 2012-11-30 - Publisher: IGI Global
"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT s