Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
| Author | : Michael Collins |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2019-08-30 |
| ISBN-10 | : 1792401523 |
| ISBN-13 | : 9781792401527 |
| Rating | : 4/5 (23 Downloads) |
Book Synopsis Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management by : Michael Collins
Download or read book Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management written by Michael Collins and published by . This book was released on 2019-08-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.