Employees First, Customers Second

Employees First, Customers Second
Author :
Publisher : Harvard Business Press
Total Pages : 210
Release :
ISBN-10 : 9781422139066
ISBN-13 : 1422139069
Rating : 4/5 (66 Downloads)

Book Synopsis Employees First, Customers Second by : Vineet Nayar

Download or read book Employees First, Customers Second written by Vineet Nayar and published by Harvard Business Press. This book was released on 2010 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.


Employees First, Customers Second Related Books

Employees First, Customers Second
Language: en
Pages: 210
Authors: Vineet Nayar
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Harvard Business Press

DOWNLOAD EBOOK

Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in I
Employees First, Customers Second
Language: en
Pages: 209
Authors: Vineet Nayar
Categories: Business & Economics
Type: BOOK - Published: 2010-06-08 - Publisher: Harvard Business Press

DOWNLOAD EBOOK

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea—putting employees first and customers second—sparked a re
Employees First, Customers Second
Language: en
Pages: 0
Authors: Vineet Nayar
Categories: Corporate culture
Type: BOOK - Published: 2010 - Publisher:

DOWNLOAD EBOOK

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revo
Strategic Brand Engagement
Language: en
Pages: 232
Authors: John G Fisher
Categories: Business & Economics
Type: BOOK - Published: 2013-11-03 - Publisher: Kogan Page Publishers

DOWNLOAD EBOOK

The consumer brand of any organization is crucial to its long term business success. Just as important is the employer brand of the organization, vital to attra
Empowered
Language: en
Pages: 261
Authors: Josh Bernoff
Categories: Business & Economics
Type: BOOK - Published: 2010-09-14 - Publisher: Harvard Business Press

DOWNLOAD EBOOK

It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update you