Download or read book Engaging Service written by Bryan Williams and published by Lulu.com. This book was released on 2009-06-03 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.