Download or read book Get Ready for Your Operational Support and Analysis Course written by Carolyn Hennings and published by . This book was released on 2012-10-11 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You Ready for OSA? Are you sure you are ready? How do you know? Let's find out. From memory can you: List five objectives of Event Management? Recall the purpose of Incident Management? List and describe eight core concepts of Request Fulfillment Management? Describe the scope of Problem Management? Describe the value to the business of Access Management? Identify five types of Service Desk service structures? How confident are you of your answers? Did the answers come easily or did you have to think about them? Have you read the ITIL Service Operation book? Without a photographic memory, simply reading the book will not suffice. You must be able to quickly recall these and other facts so you can focus on developing the skills to: Apply and use the information in typical operational support situations Analyze, classify, and differentiate the appropriate application of service operation concepts and processes Make sure you are ready.