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If Disney Ran Your Hospital
Language: en
Pages: 228
Authors: Fred Lee
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: Distributed (Non-Hap)

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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service
If Disney Ran Your Hospital
Language: en
Pages: 0
Authors: Fred Lee
Categories: Consumer satisfaction
Type: BOOK - Published: 2004 - Publisher: Conran Octopus

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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service
Patients Come Second
Language: en
Pages: 208
Authors: Spiegelman Paul
Categories: Business & Economics
Type: BOOK - Published: 2018-08-21 - Publisher: Incorporated Original

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Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patie
Through the Patient's Eyes
Language: en
Pages: 374
Authors: Margaret Gerteis
Categories: Medical
Type: BOOK - Published: 2002-05-03 - Publisher: John Wiley & Sons

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Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the
What Are You Doing?
Language: en
Pages: 28
Authors: Elisa Amado
Categories: Juvenile Fiction
Type: BOOK - Published: 2017-03-01 - Publisher: Groundwood Books Ltd

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A picture book that captures a child’s discovery of the power of reading. Before he leaves for his first day of school, Chepito runs outside to play. He comes