A Guide to Help Desk Concepts
| Author | : Donna Knapp |
| Publisher | : |
| Total Pages | : 376 |
| Release | : 2003 |
| ISBN-10 | : PSU:000053354143 |
| ISBN-13 | : |
| Rating | : 4/5 (43 Downloads) |
Book Synopsis A Guide to Help Desk Concepts by : Donna Knapp
Download or read book A Guide to Help Desk Concepts written by Donna Knapp and published by . This book was released on 2003 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.