ITIL® 4 Direct, Plan, Improve Glossary (DPI) Courseware
Author | : Learning Solutions E.A. |
Publisher | : Van Haren |
Total Pages | : 205 |
Release | : 2020 |
ISBN-10 | : 9789401806107 |
ISBN-13 | : 9401806101 |
Rating | : 4/5 (07 Downloads) |
Download or read book ITIL® 4 Direct, Plan, Improve Glossary (DPI) Courseware written by Learning Solutions E.A. and published by Van Haren. This book was released on 2020 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.