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Keeping Customers

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Keeping Customers

Keeping Customers
Author :
Publisher : Harvard Business Press
Total Pages : 384
Release :
ISBN-10 : 0875843336
ISBN-13 : 9780875843339
Rating : 4/5 (36 Downloads)
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Book Synopsis Keeping Customers by : J. J. Sviokla

Download or read book Keeping Customers written by J. J. Sviokla and published by Harvard Business Press. This book was released on 1993 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement


Keeping Customers Related Books

Keeping Customers
Language: en
Pages: 384

Keeping Customers

Authors: J. J. Sviokla
Categories: Business & Economics
Type: BOOK - Published: 1993 - Publisher: Harvard Business Press

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Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement
Superior Customer Value
Language: en
Pages: 218

Superior Customer Value

Authors: Art Weinstein
Categories: Business & Economics
Type: BOOK - Published: 2018-12-07 - Publisher: Routledge

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Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b
Customer Retention
Language: en
Pages: 212

Customer Retention

Authors: Michael W. Lowenstein
Categories: Business & Economics
Type: BOOK - Published: 1995 - Publisher:

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What are you doing to build customer retention for your company? Customers have specific needs and priorities. While satisfaction provides an initial focus for
Keep Your Customers
Language: en
Pages: 213

Keep Your Customers

Authors: Ali Cudby
Categories: Business & Economics
Type: BOOK - Published: 2020-01-07 - Publisher: Morgan James Publishing

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This fresh take on retention and revenue is “a useful guide to long-term customer loyalty that’s engaging, insightful and actionable . . . a fast, easy read
Do You Want to Keep Your Customers Forever?
Language: en
Pages: 94

Do You Want to Keep Your Customers Forever?

Authors: B. Joseph Pine
Categories: Business & Economics
Type: BOOK - Published: 2009 - Publisher: Harvard Business Press

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"This classic article shows how to make mass customization and efficient and personal marketing work by putting companies and their consumers in a "learning rel