Making Customer Satisfaction Happen

Making Customer Satisfaction Happen
Author :
Publisher : Springer Science & Business Media
Total Pages : 218
Release :
ISBN-10 : 0412589206
ISBN-13 : 9780412589201
Rating : 4/5 (06 Downloads)

Book Synopsis Making Customer Satisfaction Happen by : R.M. McNealy

Download or read book Making Customer Satisfaction Happen written by R.M. McNealy and published by Springer Science & Business Media. This book was released on 1994-09-30 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.


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