Making Customer Satisfaction Happen
Author | : R.M. McNealy |
Publisher | : Springer Science & Business Media |
Total Pages | : 218 |
Release | : 1994-09-30 |
ISBN-10 | : 0412589206 |
ISBN-13 | : 9780412589201 |
Rating | : 4/5 (06 Downloads) |
Download or read book Making Customer Satisfaction Happen written by R.M. McNealy and published by Springer Science & Business Media. This book was released on 1994-09-30 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.