Managing Complex Work Systems Via Crowdworking Platforms
Author | : Volkmar Mrass |
Publisher | : |
Total Pages | : 11 |
Release | : 2018 |
ISBN-10 | : OCLC:1304407235 |
ISBN-13 | : |
Rating | : 4/5 (35 Downloads) |
Download or read book Managing Complex Work Systems Via Crowdworking Platforms written by Volkmar Mrass and published by . This book was released on 2018 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.