Measure What Matters to Customers
| Author | : Ronald J. Baker |
| Publisher | : John Wiley & Sons |
| Total Pages | : 210 |
| Release | : 2007-01-29 |
| ISBN-10 | : 9780470056271 |
| ISBN-13 | : 0470056274 |
| Rating | : 4/5 (71 Downloads) |
Book Synopsis Measure What Matters to Customers by : Ronald J. Baker
Download or read book Measure What Matters to Customers written by Ronald J. Baker and published by John Wiley & Sons. This book was released on 2007-01-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.