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This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Mana
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As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice exa
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Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-ba