Download or read book Public Management Occasional Papers Putting Citizens First Portuguese Experience in Public Management Reform No. 13 written by OECD and published by OECD Publishing. This book was released on 1996-10-16 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Public Management Occasional Papers are specialised reports prepared for the work of the OECD's Public Management Committee. This publication focuses on the reform strategies used in Portugal. The success or failure of reforms depends largely on ...