Download or read book Reading and Writing Public Documents written by Daniël Janssen and published by John Benjamins Publishing. This book was released on 2001-02-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments communicate with the public through all kinds of documents: forms, brochures, letters, policy papers, and so on. These public documents have an important role in any democracy and their design very much affects the efficiency with which governments can perform their tasks. Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.