Remote Service Technology Perception and its Impact on Customer-Provider Relationships

Remote Service Technology Perception and its Impact on Customer-Provider Relationships
Author :
Publisher : Springer Science & Business Media
Total Pages : 438
Release :
ISBN-10 : 9783834969361
ISBN-13 : 3834969362
Rating : 4/5 (61 Downloads)

Book Synopsis Remote Service Technology Perception and its Impact on Customer-Provider Relationships by : Stefanie Paluch

Download or read book Remote Service Technology Perception and its Impact on Customer-Provider Relationships written by Stefanie Paluch and published by Springer Science & Business Media. This book was released on 2011-10-01 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.


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