Remote Service Technology Perception and its Impact on Customer-Provider Relationships
Author | : Stefanie Paluch |
Publisher | : Springer Science & Business Media |
Total Pages | : 438 |
Release | : 2011-10-01 |
ISBN-10 | : 9783834969361 |
ISBN-13 | : 3834969362 |
Rating | : 4/5 (61 Downloads) |
Download or read book Remote Service Technology Perception and its Impact on Customer-Provider Relationships written by Stefanie Paluch and published by Springer Science & Business Media. This book was released on 2011-10-01 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.