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Type: BOOK - Published: 2016-04-18 - Publisher: Business Expert Press

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The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization
Unleashing Excellence
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Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Service Excellence!
Language: en
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Business Success Through Service Excellence
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The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
Achieving Service Excellence
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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma