Service is Front Stage
Author | : J. Teboul |
Publisher | : Palgrave Macmillan |
Total Pages | : 172 |
Release | : 2006-09-29 |
ISBN-10 | : 0230006604 |
ISBN-13 | : 9780230006607 |
Rating | : 4/5 (04 Downloads) |
Download or read book Service is Front Stage written by J. Teboul and published by Palgrave Macmillan. This book was released on 2006-09-29 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.