Service Quality And Productivity Management
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Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DE
Language: en
Pages: 405
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This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making
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Pages: 418
Pages: 418
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This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the
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Pages: 427
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Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Impr