Telephone Courtesy & Customer Service

Telephone Courtesy & Customer Service
Author :
Publisher : Crisp Learning
Total Pages : 84
Release :
ISBN-10 : UOM:39076001362313
ISBN-13 :
Rating : 4/5 (13 Downloads)

Book Synopsis Telephone Courtesy & Customer Service by : Lloyd Finch

Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.


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