Download or read book Text Mining - Going Way Beyond Just Listening to the Voice of the Customer written by Forte Consultancy Group and published by Forte Consultancy. This book was released on with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt: How about making use of the 80% of customer data you have on hand but haven’t tapped into yet? And how about if that data can help you reduce churn by 50%? Text mining is one of the latest trends in data mining today, with many companies already benefiting significantly from their efforts around this practice.