Download or read book The Conflict Resolution Training Program, Set includes Leader's Manual and Participant's Workbook written by Prudence B. Kestner and published by Jossey-Bass. This book was released on 2002-01-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two book training package includes a leader's manual and participant's workbook which presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. The authors introduce a hands-on method of learning and teaching organizational conflict resolution through the use of exercises, quizzes, surveys, games, role plays, and other interactive techniques that can be used by anyone engaged in teaching or practicing conflict resolution. All of these exercises have been developed and applied in the real world.