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The Loyalty Advantage

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The Loyalty Advantage

The Loyalty Advantage
Author :
Publisher : Amacom Books
Total Pages : 252
Release :
ISBN-10 : 0814408176
ISBN-13 : 9780814408179
Rating : 4/5 (76 Downloads)
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Book Synopsis The Loyalty Advantage by : Dianne M. Durkin

Download or read book The Loyalty Advantage written by Dianne M. Durkin and published by Amacom Books. This book was released on 2005 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Case studies from some of America's most-admired and best-managed companies - including Amgen, Best Buy, Green Mountain Coffee, KitchenAid, Kronos, Southwest Airlines, Tiffany, Timberland, and Whole Foods - illustrate the power of the Loyalty Advantage in action."--BOOK JACKET.


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The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Time
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Though it may not be obvious, customer satisfaction and brand loyalty are directly connected to the passion and energy of an organization's employees. In The Lo
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In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop