Download or read book The Pocket Guide to the Baldrige Award Criteria - 8th Edition written by Mark Graham Brown and published by Productivity Press. This book was released on 2001-03-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handy pocket book is a quick reference guide to interpreting the criteria in the seven Baldrige categories. Whether a company is applying for the Malcolm Baldrige National Quality Award or not, this can help employees at all levels as the work toward improving quality. Includes answers to frequently asked questions and quick tips indicating what excellent companies do in each category.